po999's Privacy Policy

1 Definitions and Scope of Application

In this Policy, "user" refers to any person, registered or unregistered, on the po999 platform. "Personal information" refers to any information that can directly or indirectly identify a specific individual.

This Policy applies to all pages, services, and features of the po999.bar website. Once you navigate to a third-party site, that site's own privacy policy takes effect and we are not responsible in that case.

1.1 Changes to the Policy

We reserve the right to update this Privacy Policy at any time. After any change, the "Last Updated" date will be revised. For significant changes, we will notify you via a notice on the Site or by email. Continued use of the Site after any change will be considered your acceptance of the updated Policy.

2 Information We Collect

po999 collects information in two main ways: (a) information provided directly by the user, and (b) information collected automatically.

2.1 Information You Provide Directly

During account registration, transactions, or support contact, you may provide the following information:

• Full name and date of birth
• Email address
• Mobile number (for payment method verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers, or bank account details
• Documents required for identity verification (if applicable)
• Messages and related information sent in support tickets or chat

2.2 Automatically Collected Information

The following information may be automatically logged while using the Site:

• IP address and device type
• Browser name and version
• Time of arrival on the Site and time spent
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

po999 uses collected information for the purposes listed below:

3.1 Account Management and Service Delivery

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals
• Maintaining gaming history and transaction records
• Verifying user identity and confirming age

3.2 Support and Communication

• Providing customer service via live chat and email
• Resolving account-related issues
• Sending necessary notifications and updates

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access
• Identifying suspicious transactions and fraud
• Preventing multiple accounts and misuse
• Preventing money laundering and related illegal activities

3.4 Service Improvement

• Analyzing and improving the user experience
• Technical testing of the platform and bug fixes
• Planning the introduction of new features and games

4 Cookies and Tracking Technology

po999 uses cookies for the smooth operation of the website. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and security — the Site cannot function properly without them.
• Functional Cookies: Used to remember your preferences, such as language selection or gaming settings.
• Analytics Cookies: Used for traffic analysis and service improvement.

4.2 Cookie Control

You can disable non-essential cookies at any time by changing your browser settings. However, disabling cookies may limit some features of the Site. The process for changing cookie settings varies by browser — refer to your browser's help menu.

5 Information Sharing and Third Parties

po999 never sells or rents your personal information. However, information may be disclosed in the following limited circumstances:

5.1 Trusted Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer providers), technical infrastructure, and security verification. These partners operate under strict confidentiality agreements and may only use information for specified purposes.

5.2 Legal Obligations

Information may be disclosed in response to legal orders, court directions, or legitimate requests from government authorities. In such cases, only the necessary information will be disclosed.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new authority. In that case, protection equivalent to this Policy will continue to apply.

6 Data Security Methods

po999 applies industry-standard security technology to protect your information:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS protocol.
• Database Security: Stored information is kept in encrypted databases.
• Access Control: Only authorized personnel have access to the necessary information.
• Regular Audits: Security measures are tested on a regular basis.
• Two-Factor Verification: Additional verification applies for sensitive actions.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. You are responsible for keeping your account password confidential.

7 Data Retention Period

We retain information according to the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction records may be retained for a specified period due to legal and regulatory obligations.
• Log Files: Technical and security logs are generally deleted after a defined period.
• Marketing Data: Marketing-related information is deleted promptly if you withdraw your consent.

8 User Rights

As a po999 user, you have the following rights:

8.1 Right of Access

You may request to know what information we hold about you. Send a request to [email protected] and, after verification, we will provide you with a copy of your information.

8.2 Right of Correction

If the information we hold about you is incorrect or incomplete, you may request a correction. This change can be made through account settings or via support.

8.3 Right of Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to marketing messages or profiling. Such processing will be stopped immediately.

8.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw that consent at any time. This will not invalidate any processing that was lawfully carried out prior to the withdrawal.

9 Privacy of Minors

po999 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if a minor is suspected, the account is closed immediately.

If you become aware that a minor has registered on po999, please notify us at [email protected]. We will take immediate action.

10 Data Transfers

po999's servers and data centers may be located in multiple countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that data protection is maintained in accordance with applicable international standards.

For international data transfers, we apply standard contractual clauses or equivalent protection measures. Through this process, your information remains protected in accordance with the standards of this Policy.

11 Contact and Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 — via the chat widget on any page of the Site
• Language: Responses are provided in both Bengali and English

We take all data protection requests seriously and will try to resolve them as quickly as possible.